Refund & Returns Policy

Last updated: September 2026

Return Guidelines

Because our products are consumable food items, we generally do not accept returns. However, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or if you receive the incorrect item, please contact us within 7 days of delivery.

Conditions for Replacement or Refund

• The product seal is broken upon arrival.
• The packaging is severely damaged.
• The product has expired.
• You received the wrong product variant.

Refund Process

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Order Cancellations

You may cancel your order at any time before it is marked as "Packed" or "Shipped". You can do this directly from your My Orders page or by contacting our support team. Once an order is shipped, it cannot be cancelled.